Basic Info.
Model NO.
IM-SERIES
Certification
ISO
Condition
New
Models
Im-Series
Capacity (Kg)
45-650
Ice Volume (Kg)
15-150
Ice Cube Tray
25-400
Power (W)
290-2300
Voltage (V)
110/220
Refrigerating Methods
Air-Cooled/Water-Cooled
Transport Package
Carton or Wooden Box Packaging
Trademark
Lanphan
Origin
China (Mainland)
Production Capacity
1000
Product Description
Product Description:
The ice maker, also known as ice machine, is a type of refrigeration machinery and equipment that can make ice after cooling water through evaporator by refrigerant of refrigeration system. What we introduced is an ice maker that can make ice cubes. The refrigerating methods falls into air-cooled mode and water-cooled mode.
Product Advantage:
- Large amount of ice volume. The ice volume is more important than ice-making capacity.
- It can work normally even when it is hot.
- It is made of high quality stainless steel, anti-rust and easy to clean.
- With a high efficiency of ice making, it can make ice rapidly in 12 minutes.
- With an arc-shaped clamshell design, it is easy to take out ice.
- With the booking function, it can make ice in evening and use it in day time.
- Lone-term heat preservation can be up to 16 hours.
- It is equipped with mobile wheels, convenient to change places.
- It is energy conservation and silent by adopting famous brand compressors.
- The blue light sterilization is safety and health.
- With the one-button intelligent clean, ice cubes are more cleaner.
Product Parameter:
| Ice Maker | ||||||
| Models | Capacity (kg) | Ice Volume (kg) | Ice Cube Tray | Power(W) | Voltage(V) | Refrigerating Methods |
| IM-45/15 | 45 | 15 | 25 | 290 | 110/220 | Air-cooled |
| IM-68/15 | 68 | 15 | 45 | 390 | 110/220 | Air-cooled |
| IM-80/15 | 80 | 15 | 50 | 539 | 110/220 | Air-cooled |
| IM-95/15 | 95 | 15 | 60 | 570 | 110/220 | Air-cooled |
| IM-105/15 | 105 | 15 | 72 | 613 | 110/220 | Air-cooled |
| IM-120/45 | 120 | 45 | 80 | 460 | 110/220 | Air-cooled |
| IM-130/45 | 130 | 45 | 90 | 650 | 110/220 | Air-cooled |
| IM-150/45 | 150 | 45 | 108 | 730 | 110/220 | Air-cooled |
| IM-170/45 | 170 | 45 | 120 | 850 | 110/220 | Air-cooled |
| IM-210/150 | 210 | 150 | 156 | 960 | 110/220 | Water-cooled |
| IM-250/150 | 250 | 150 | 182 | 1100 | 110/220 | Water-cooled |
| IM-350/150 | 350 | 150 | 208 | 1240 | 110/220 | Water-cooled |
| IM-400/150 | 400 | 150 | 234 | 1420 | 110/220 | Water-cooled |
| IM-450/150 | 450 | 150 | 273 | 1900 | 110/220 | Water-cooled |
| IM-600/150 | 600 | 150 | 342 | 2100 | 110/220 | Water-cooled |
| IM-650/150 | 650 | 150 | 400 | 2300 | 110/220 | Water-cooled |
FAQ:
- How lone is the delivery term of one unit?
- What kind of water supply mode is adopted by the standard device?
- Can a filter be given away?
- What kind of voltage of device is available?
- Can an ice maker with a larger ice volume be customized?
After-Sales Service:
- In time
- Professional
- High efficiency
- Cooperation
Process of After-Sales Service:
- Respond to customers' problems in time after receiving them.
- 1Propose a solution to customers in 24 hours if sales personnel can handle it.
- 1If the problems require after-sales personnel to handle, send the feedback information sheet to the after-sales personnel. They will officially involved in dealing with customers' problems.
- After receiving the information sheet, the after-sales personnel should learn the specific circumstance of the customer from the sales personnel in 24 hours. Meanwhile, the sales personnel is responsible for establishing a WhatsApp with the customer, the after-sales personnel and the general manager.
- The after-sales personnel directly get in touch with the customer via E-mail and WhatsApp, have a detailed understanding with the customer's problem, and schedule the video call in three working days.
- Check and preliminarily confirm the equipment failure through the first video call, and propose a effective solution.
- Provide the operation scheme in 24 hours after the video call if the device can repaired through the simple operation of the customer. Schedule the second video call to guide the maintenance work on site after the customer has made preparations well.
4.12 Propose another solution if the device still can't work well. The process can refer to the 4.1 and 4.2. The after-sales service can be completed if the device can work well again.
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- If the customer need hire a local technician to repair the device, send the preparation work and the maintenance process to the customer in 24 hours after the video call. Make a video call with the customer to guide the maintenance on site when the technician goes to do the repair.
4.22 Propose another solution if the device still can't work well. The process can refer to the 4.1 and 4.2. The after-sales service can be completed if the device can work well again.
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- If the customer need replace accessories, the after-sales personnel should inform the sales personnel to deliver replacement accessories through the customer management module in joinfworld or Ding Talk in 12 hours after the video call. The sales personnel should fill in the after-sales problem order sheet in 24 hours after being informed, and inform the customer of the delivery process. After the customer receives the accessory, refer to the 4.1 and 4.2.
4.32 If the device still can't work well, refer to the 4.12 and 4.22.
- After the after-sales service, the sales personnel should send the after-sales service evaluation form, and invite the customer to rate the after-sales service.
Our Service: Pre-Sale Service:
Provide 24-hour technical consultation and reply;
Provide professional quotation information;
Provide detailed product performance specification;
According to product's using condition, technicians will offer rationalization proposals to assist clients to select proper product types;
Provide other corollary equipment according to client requirements.
In-Sale Service:
With supervision from the source of products, the qualified rate of raw materials entering the factory can reach 100%;
Whole manufacturing process are in strict accordance with promised procedure requirements, product qualified rate can reach 100%;
Provide product's inspection record of key junctures to customers;
Provide production schedule photos to customers at regular intervals;
Package and transport of products are in strict accordance with the export standard;
Provide transportation schedule information to clients timely.
After-Sale Service:
Provide targeted installation video;
Under the premise of correct installation, normal maintenance and using, we guarantee one-year warranty period;
When warranty period has expired, our sold products enjoys lifetime guarantee repair, we only charge cost price for changing product's standard component and sealing component;
During installation and adjustment period, our after-sale service staff will communicate with customers frequently to know product's running state in time. Assist customers to install and adjust products until customers are satisfied;
If product has malfunction during operation period, we'll offer you satisfied answer in time. We'll reply you within 1 hour and provide solution or send staff to spot within 24 hours after receiving maintenance notification;
Lifelong free technical support. Conduct satisfaction survey and inquiry equipment running condition to clients by telephone or e-mail semiannually from the first day of equipment running, put on records of acquired information;
Provide assistance in solving problems such as equipment damage in the transport.
